Frequently Asked Questions

11 articles

There is overage on this claim, but the deductible is still showing on the report. Why wasn't it absorbed?

Typically, insurance carriers calculate overages by taking the claim total and subtracting the sum of the policy limit and the deductible. Xactimate makes these calculations for you. This may be easi…

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Why isn't depreciation calculating on my line items?

There are several possible reasons depreciation is not calculating on the line items: The depreciation may be reporting based on factors other than those you expect. To check how the depreciation is…

Updated by Bethany W.

What is the most efficient way to price out items?

Go to the XactContents tab, and select Pricing. On this page, price inventory items consecutively. Vendor items are pre-loaded for each inventory item consecutively to maintain the quality of perform…

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How is depreciation calculated? How are the life expectancies determined?

Each general quote item contains information about its suggested annual depreciation and maximum depreciation. You can view this information by right clicking on the selected item and then choosing V…

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What are inactive and discontinued items and how are they handled?

Inactive: Inactive items are items that were not included in the most recent data received from a merchant partner but may still be available in the marketplace from other retailers. This may be due…

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What is the difference between internal and external notes and how are they handled?

External notes are included on all relevant reports. Internal notes can be excluded so they do not appear on customer reports. However, internal notes will be included in data sent through XactAnalys…

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What are the differences between tax jurisdictions of the same percentage?

Xactware has conducted extensive sales tax research in each price list area and jurisdiction and has tried to make sales tax as easy to apply as possible. A tax jurisdiction, as determined by the zip…

Updated by Heather Jones

What do I do if I made a mistake in Payment Tracker?

Once a payment has been made, it is difficult to fix a mistake. Make sure to double check your work before submitting any payments. However, if an error has occurred, you have two options.

Updated by Heather Jones

What is the difference between Vendor and Combined items in the search results?

Vendor items search results are from the many national retailers that send Xactware pricing data on a daily or weekly basis. These results are compiled into one searchable database. If you’re connect…

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What is the difference between a supplement and a correction?

A supplement is a change made to the scope of the loss after the initial ACV payment has been made. It’s important to track additions, changes, and deletions made as part of the supplement ensure pro…

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How do I get better search results?

There are a number of ways to improve your search results: These tips are for Item Description and Search under the Pricing tab. You can also search with an item number or description with the search…

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