Signing in to Xactimate desktop

Updated by Heather Jones

To log in to Xactimate desktop, whether for the first time or a subsequent login, open the app and go through the following steps: 

Note: There are some variations to these instructions, depending on the carrier, so if these instructions do not apply to your version, consult your own company's process. 

  1. Enter your Xactware ID or email where prompted. If you do not have an Xactware ID, refer to Create an Xactware ID for Xactimate desktop.
  1. Select NEXT. If prompted, continue logging in via the browser window Xactimate opens; otherwise, continue within Xactimate. 
  2. If you have access to more than one instance, the next screen provides a list of the instances available. If you want to see the instance ID, keycode, and XactNet ID for each instance, select the More Info checkbox. 
  3. Select the appropriate instance.

Note: If no instances appear or the correct one is missing, contact customer support to add it to your account. 

  1. Select NEXT. 
  2. If prompted, select the profile(s) you need to sync.  

Note: If the correct profile is missing, contact customer support to add it to your account. 

  1. Select NEXT to sync the profile(s) and open Xactimate. 

How Did We Do?