Logging into Xactimate desktop

Updated 3 months ago by Heather Jones

To log into Xactimate, whether for the first time or a subsequent login, open the app and go through the following steps:

There are some variations to these instructions depending on the carrier, so if these instructions do not apply to your version, consult your own company's process.
  1. Enter your Xactware ID where prompted and select NEXT (if you do not have an Xactware ID, refer to Create an Xactware ID for Xactimate desktop).
  1. If prompted to do so, complete your login via the browser window Xactimate opens; otherwise, complete your login within Xactimate.
  2. Select your instance if prompted (if no instances appear or the correct one is missing, contact customer support to have it added to your account) and select NEXT to open Xactimate.
  3. Select your profile if prompted (if the correct one is missing, contact customer support to have it added to your account).
You can reach Support via chat through the eService Center 24/7, or, for a nominal fee, you can call us at 1-800-710-9228.

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