Xactimate desktop updater
Updated
by
Heather Jones
Overview
The XactimateUpdater utility is designed to perform an "in-place" update of Xactimate desktop (X1). This tool allows a user with administrative privileges to update their existing install to the latest version without uninstalling the current version of the application. This tool removes the installed program files without removing data or settings and then installs the latest version of the program.
XactimateUpdater can run with a simple graphical user interface (GUI). This document outlines how to use the tool with a graphical user interface.
Xactimate must be closed before running the updater. As with the install of Xactimate Desktop, this application requires administrator permissions. With each new release of Xactimate Desktop, a new version of the updater will be made available.
The latest production version of the updater can be downloaded from:
http://download.xactware.com/xd/XactimateDesktopUpdater.exe
Running Xactimate Updater
Like most .exe files, opening XactimateDesktopUpdater.exe extracts the files and runs the updater. It first performs standard checks to determine if it can successfully update Xactimate.
If the preliminary checks pass, the Update button becomes enabled. If the button is not enabled, review the Update Log to determine what steps you must take before updating. Once you have addressed any issues, close the updater and run it again. The most common reasons the update cannot run are as follows:
- Xactimate is running; close Xactimate and run the updater again.
- A newer version of Xactimate is already installed. The available version must be the same or newer than the base and current versions of Xactimate. If a newer version is installed, you may not need to run the updater, or you may need to obtain a more recent version of the updater.
- The current user does not have administrator rights; the user must have administrator rights in order for the updater to remove the old version and install the new version of Xactimate
When the checks all succeed and you are ready to proceed, select the Update button. The Update Log updates with each step it goes through. The final step is to install the new version. At that point, the normal install window opens. Follow the prompts as you would with a new install. The install may take several minutes.
When the install finishes, launch Xactimate. Depending on your previous version, you may see additional update windows, which may take a few minutes. Once the install is complete, return to Xactimate Updater and close it.
If any errors occur during the process, information about those errors appears in the Update Log. You can find additional logs in %temp%\XactimateUpdater.
FAQ
Q: Where does the downloaded file extract to?
A: %temp%\XactimateDesktopUpdater [version]
Q: Can I run the updater instead of running the install?
A: Yes. If Xactimate is not installed, the updater will run the included install.
Q: Which versions of Xactimate desktop can I update with this tool?
A: The updater will work with any released version of Xactimate desktop.
Q: How does the updater determine the Base Version?
A: This is the version originally installed or the last version re-installed. This can be seen in Apps & Features in Windows 10 or Installed Apps in Windows 11.
Q: How does the updater determine the Current Version?
A: This is the currently running version in the Program Files folder.
Q: How does the updater determine the Available Version?
A: Each updater is packaged with an install, which is the version available for updating.
Q: Is additional logging available?
A: Complete logs are stored in %temp%\XactimateUpdater. The file named “Update_[timestamp].log” is the primary log for the session. A corresponding “XactimateDesktop_[timestamp].reg” file contains a backup of the application registry before the update begins. The “msi_[guid]_[timestamp].log” files document the uninstall of the previous version of Xactimate desktop.
Q: Will running the updater change my base version?
A: Yes. After running the updater, your base version will match the version included with the updater. You can view this in Apps & Features in Windows 10 or Installed Apps in Windows 11.
Q: Will running the updater resolve my patching issues?
A: If you have hit the patch limit of 127 or have a missing patch, running the updater will resolve the patching issues. The updater may also resolve other patching or installation issues.