Manually syncing instance data with XactAnalysis
Updated
by
Heather Jones
At times, Support may recommend that you fully sync instance data to resolve an issue. To do so, open Xactimate and navigate to Tools > XactAnalysis Connection (Note, you cannot access this from a project.).
Select Initiate full protocol connection with XactAnalysis.
Note: Xactimate does not provide any acknowledgment of the connection, but you will receive a message if it, for any reason, is unsuccessful.