Support and training for Xactimate desktop
Updated
by
Heather Jones
Online helps: Search for or browse contents within this database to find help on common topics.
Training: Xactware offers a variety of training resources for novice and advanced users, ranging from face-to-face instruction to virtual classrooms and self-paced courses. Visit the Claims Estimate page for training webinars for more details.
Webcasts: Xactware webcasts are designed for the busy professional who doesn’t have an hour, a half hour, or even 20 minutes to spare. Each webcast is condensed, fast-paced, and focused on practical information. Question-and-answer sessions will follow most webcasts. Visit the Claims Estimate page webinars on-demand.
YouTube videos: You can view our short training videos on a variety of Xactimate topics. Visit this training page to find the list of videos or subscribe to our training channel.
eService Center: In the eService center, you can access a database with over 1,700 documents, videos, product tips, and more.
eService Center chat: You can speak with a customer support specialist 24/7, 363 days a year via online chat for free. To access the chat, log into the eService Center and select the Chat with us button in the lower right corner of the page.
Phone support: Property Estimating Solutions (formerly Xactware) customer support specialists are available to take your phone calls to address any Xactware-related issues for an additional fee of $20 per case. Phone support is open from 6:00 AM to 6:00 PM Mountain Time Monday - Friday (Closed Christmas Day and New Year's Day) at 1-800-710-9228.