Support and training
Online helps: Search for or browse contents to find help on common topics. http://xactimatedesktop.xactware.help
Training: Xactware offers a variety of training resources for novice and advanced users, ranging from face-to-face instruction to virtual classrooms and self-paced courses. http://www.xactware.com/en-us/training/
Webcasts: Xactware webcasts are designed for the busy professional who doesn’t have an hour, a half hour, or even 20 minutes to spare. Each webcast is condensed, fast-paced, and focused on practical information. Question-and-answer sessions will follow most webcasts. https://www.xactware.com/en-us/resources/webcasts/overview/
eService Center: In the eService center, you can speak with a customer support specialist 24/7, 363 days a year via online chat. You can also access a database with over 1,700 documents, videos, product tips, and more. https://eservice.xactware.com
Phone support: Xactware customer support specialists are available to take your phone calls to address any Xactware-related issues for an additional fee of $20 per case. Phone support is open from 6:00 AM to 6:00 PM Mountain Time Monday - Friday (Closed Christmas Day and New Year's Day) at 1-800-710-9228.