Renewing Xactimate licenses in Customer Portal
Updated
by
Jill Bowers
When it's time to renew your subscription, you can do so in the Subscriptions tab of the Customer Portal.
- Select the Show cancelled checkbox.
- To renew an expired subscription, select Unlock Xactimate.
Note: To see when your subscription expires, refer to the End date (highlighted below).
Note: If you are unsure which subscription contains Xactimate projects and data, narrow down your results by entering the relevant Instance ID in the Search field. Refer to our Find the Instance ID in Xactimate Admin document to learn how to find your Instance ID. After you enter your ID, press Enter to bring up your subscription.
- Select your subscription term.
- Click Select for your desired plan.
- Select Go to Checkout.
- The shopping cart loads. If the information looks correct, select Go to Checkout.
- Select the checkbox to confirm that you accept the Terms of Service and our Privacy Policy.
- Select Confirm purchase.
Note: You can make changes to billing during this process, but license counts cannot be modified until the subscription is renewed.
Troubleshooting
Auto-renew
Your subscription is set to auto-renew but is not renewing.
- It’s possible that it is not yet time to renew your subscription. If you have questions about when your subscription should be renewed, contact Sales. Sales is available via phone at 1-800-424-9228 from 7:00am – 5:00pm Mountain Time, Monday through Friday.
- If you signed up for auto-renew but your subscription is not renewing, double-check the billing information in the Customer Portal. Your information might need to be updated.
- Contact the Support team via chat in the eService Center or by calling 800-710-9228.
Note: A nominal telephone support fee may apply.
You don’t want your subscription to auto-renew.
Call Sales at 1-800-424-9228 to cancel auto-renew.
The Subscriptions Overview is blank.
If no results appear when you look for subscriptions, contact the Support team via chat or call 1-800-710-9228.